Nik+NurAsyikeen+&+Nurazirah

Salam Azirah, Nik and Nurasyikeen,

The feedback for your draft is too big to be uploaded on wiki. Can I have any of your emails so that I can send it to you instead of uploading it on wiki.

I take this as your draft 1 and 2.

~Siti, 3 Aug 2011

miss siti, sorry lated because i've problem with downloading scan to wiki..and also internet problem in s'ban area...

email saya :fauzirah@yahoo.com

dan

nie qui﻿z azirah,aqila,ashikeen



-azirah-4 aug 2011-4.52pm..

Azirah, based on our sms last night, here are two articles i found from the net:

1. This is written by the company Nielsen and they call it the Nielsen Report. Published in 2008.

2. Go to this [|link]. This is written by ebillme.com. They did not indicate the year the article is published.

The global online shopping report states on page 4, the most common method of payment for online shopping is through the use of credit cards. Statistics: 60% of global online consumers use credit card to pay online and out of this percentage, 53% use their visa.

However, if you read the article in ebillme.com, it says that a prediction is made that by 2009, te use of credit card to pay for online shopping will decrease by 50% bec there are other alternative mode of payment.

Your question to me was: How do we synthesise these two related information in the literature review? This is how. Read below:

There has been an increasing trend of shopping online in the world mainly because consumers are able to find the products or services that they are looking for not in the market but online. Moreover, the ease of making payments through credit cards has made online shopping more appealing. The Nielsen Report stated that 60 per cent of world online shopping used credit cards to pay for their purchases online and out of this percentage, 53 per cent of these online consumers used their visas (2008). However, prediction have been made that by 2009, the use of credit cards will diminish by 50 per cent due to other alternatives that are better than using credit cards (ebillme.com, n.d.).

Dear Ladies,

‍‍‍Here is your feedback on your questionnaire. ‍‍‍ ~Siti 31 July 2010

__**﻿9 July 2010 - Aqilah Mahdi**__



__updates 13 Jul 2011 - Azirah Aziz from aqilah works__

updates 19/7/11 - azirah aziz after presentation on 17/7/11

updates 22/7/11 -azirah aziz for questionnaire

updates 23/7/11-azirah aziz



updates 23/7/11 - shikeen chapter 4



updates 23/7/11 -azirah aziz after class including ch 4 and questionnaire

Updates 23/7/11 - Aqilah Mahdi (Conclusion)



Updates 31/7/2011 - syikeen (chapter 4)

(Chapter 4) Happy fasting... welcome Ramadhan

Updates 31/07/2011 - Aqilah Mahdi (Conclusion and Questionnaire)

updates 3 aug 2011- azirah aziz (methodology and recommendations)-full chp

updates new 3 aug-azirah aziz

P/S : //**‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍Dear Kak Syikeen and Kak Zira**//, ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍ Please find attachment. I don't know what to include in the : (2.3) Classification of online shopping and (2.4) Research in online shopping Kindly provide some idea. Thanks from azirah 13/7 : TQ aqila..for ur information we already find website that we can do as our research in this website [] & this website to [] (they have done a research about online shopping in Malaysia), i hope this can help us as ur request.

//**Dear Miss Siti**//, Refer to our tele-conversation on 6/7/2011, please correct me if I'm wrong. You want me to attached the assignment in MsWord, right? Please find attachment as we need some feedback from you for us to improve our assignment on Chapter 1 and 2. Need your advise in : (2.3) Classification of online shopping and (2.4) Research in online shopping What the info that we should include in 2.3 and 2.4 (based on Text Book)

**__ TITLE: THE TREND OF ONLINE SHOPPING AMONG WORKING STUDENTS __**

p/s from azirah 13/7 :dear aqila n shikeen, i've made some adjusment and spelling error.tq -When does online shopping begin in the world? It was first introduced in 1979 in ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍th ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍e ‍United Kingdom. Online shopping was developed with B2B (Business to business ) system by Thomsons Holidays in 1981 -When does online shopping begin in Malaysia?- In Malaysia it was introduced in 1996, at that time we call it as E-commerce -Why is online shopping popular? Online shopping is popular because people did not want the hassal of driving all the way to the supermarket or showroom to get their needs.
 * __BACKGROUND OF THE PROBLEM__**

-Problems in online shopping? The problem are security issues- cyber crime (spyware), IT knowledge, Types limited variety of goods or service, Product delivery and product after sale service, Payment method-credit card, internet transfer or debit card

-How far they the working student know about the online shopping

-What kind of people do the online shopping? They are :- a) working people b) housewives c) the one who have credit card, debit card or access to internet banking

- Why they do online shopping? a) Several of them have no time for indoor shopping b) There are a variety for them to choose for certain product or service c) time consuming (traffic jam)- people did not hasal of driving all the way d) technology- person who are more to technological and people who are interested in using technology in their daily life (exp : handphone and labtop) e) For the age factor - adults people prefer to do online shopping f) For the more several group choose it as one of as one of their a hobby g)just a habits- infact many working student make online shopping as their habits h) the product do not available in the country
 * __PROBLEM STATEMENT__**

- what are the risk that prohibit online shopping? a) ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍security problem 1) Product - payment method, delivery method ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍2) own computer - cyber crime while purchasing through internet such as spyware. ‍‍ b) delivery - purchasing and service that do not meet your needs, expiry date of product. c) financial - control the financial d) illegal price hikes, faulty items or misleading advertisement. e) Spurious web sites f) Delivered product does not meet expectations g) Product / Service cost higher than expected h) Identity Theft i) Quality of product differ compare to the advertisment


 * __OBJECTIVE OF RESEARCH__**

- First to examine whether working student consumers know how to do used online shopping through website, blog and article - Second to examine whether working student know what site, blog and article is online shopping and advantages of online shopping - Last but not least to examine whether working student have consumers knowledge and awareness of on online purchase ‍‍‍‍‍‍‍‍‍‍‍‍‍‍risk
 * __ ‍‍‍‍‍‍‍‍‍‍‍‍‍‍RESEARCH QUESTIONS__**

How to examine consumers' know-how in using online shopping How to examine whether working students' know how to do online shopping through website, blog and article How to examine know-what about website, blog and article How to examine whether working students' know what is online shopping How to examine consumers knowledge on the risk of online purchase How to examine whether working students' have knowledge and aware of the risk in online purchase


 * __SIGNIFICANCE OF THE STUDY__**

- ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍Impact ‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍ to working student about trend shopping online.

Article :

[]

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[|�6�http://ivythesis.typepad.com/term_paper_topics/2008/08/online-fashion.html]

* p/s: Dear friends, here some example of our project that may useful to do chapter 1 & 2. -syikeen-

Questionnaire :

1. Gender o Male o Female

2. What is your age? o 16-24 years o 25-40 years o 41-55 years o 56- 70 years 3. How often do you use internet?..............................

4. Do you know about online shopping? o Yes o No o Maybe

5. From where do you heard about shopping online? o friends o advertisement o facebook o newspaper o others ................................

6. Do you often use online shopping to buy product? o Yes o No

7. How many times you use online shopping in a year ? o 0-5 times o 6-10 times o more than 10 times

8. Do you prefer to use online shopping or shop in indoor shopping such as shopping mall or hypermarket? o online shopping o indoor shopping o others. Suggestion .......................

9. From where do you heard about shopping online? o friends o advertisement o facebook o newspaper o others ................................

10. Is it secure using the online shopping system? o Yes o No Comment .......................................

‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍KIV on the questionnaire. we'll come back to it later. ~Siti

‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍ __17 Jul 2011__ **TITLE: THE TREND OF ONLINE SHOPPING AMONG WORKING STUDENTS** **CHAPTER 1.0 INTRODUCTION**

**1.1 Background of the Study**

When does online shopping begin in the world? It was first introduced in 1979 in the United Kingdom. Online shopping was developed with B2B (Business to Business) system by Thomsons Holidays in 1981.When does online shopping begin in Malaysia? In Malaysia it was introduced in 1996, at that time we call it as E-commerce. Why is online shopping popular? Online shopping is popular because people did not want to hassel of driving all the way to the supermarket or showroom to get their needs. Problems in online shopping? The problem are security issues for example cyber crime such as spyware, zero knowledge about Internet Technology (IT), limited variety of goods or services, product delivery after sale service, payment method using credit card, debit card and internet banking. What kind of people do the online shopping? They are working people, housewives, student and the people who have credit card, debit card and access to internet banking. Today Internet is not only a networking media, but also as a means of transaction for consumers at global market. With the advancement of technology online shopping has also evolved to a great extent. The popularity of shopping online has increased in recent few years. According to a report by Journal of Electronic Commerce, the high education rate, high income and increased exposure to technology are the factors which have contributed towards the growth of online shopping among people. If we look at the trends of online shopping we will find that initially young men or people with very high income used to shop online but now this profile has completely changed and the target audience has widened including women, students and middle income group people.

Because of the convenience it offers, online shopping is getting popular in the country. A survey from MasterCard showed that 30 percent of Malaysians made online purchases in 2009, which increased to 50 percent last year. Malaysia ranked number three in online shopping based on the 2010 Visa e-Commerce Consumer Monitor. The country has spent an average amount of $2,006 for the past 12 months. They are behind Taiwan with $4,041 and China with $2,557. Why they do online shopping? Several of them have no time for indoor shopping, there are variety for them to choose for certain product or service, some of them concern about time consuming like wasting time on traffic jam or they do not want to hassel all the way, person who are more to technological and people who are interested in using technology in their daily life for example hand phone and computer or labtop, for the age factor that adults people prefer to do online shopping and for several group choose it as one of their hobby, in fact many working student make online shopping as their habits. Lastly, the product do not available in the country. **1.2 Statement of the Problem** What are the risks that prohibit online shopping? a) Security problem i. Product - payment method, delivery method ii.Own computer - cyber crime while purchasing through internet such as spyware. **1.3 Purposes / Objectives of the Study**
 * 1) Delivery - purchasing and service that do not meet your needs, expiry date of product.
 * 2) Financial - control the financial
 * 3) Illegal price hikes, faulty items or misleading advertisement.
 * 4) Spurious web sites
 * 5) Delivered product does not meet expectations
 * 6) Product / Service cost higher than expected
 * 7) Identity Theft
 * 8) Quality of product differ compare to the advertisement

**1.4 Research Questions**
 * 1) First to examine whether working students’ know how to do online shopping through website, blog and article
 * 2) Second to examine whether working students’ know what is online shopping and advantages of shopping online
 * 3) Last but not least to examine whether working students’ have knowledge and awareness of online purchase risk


 * 1) How to examine whether working students’ know how to do online shopping through website, blog and article
 * 2) How to examine whether working students’ know what is online shopping and advantages of shopping online
 * 3) How to examine whether working students’ have knowledge and awareness of online purchase risk

a. How to examine working students' khow how

**1.5 Significance of the Study**

This study is to identify and examine major areas of concern and issues currently faced by users of online shopping and to assess their impact of trends of shopping online towards the working students on future online purchases. **CHAPTER 2.0 LITERATURE REVIEW**

**2.1 Definition of Online Shopping** Referring to Business Dictionary.com, the definition of Online Shopping is the act of purchasing products or services over the Internet. Online shopping has grown in popularity over the years, mainly because people find it convenient and easy to bargain shop from the comfort of their home or office. One of the most enticing factor about online shopping, particularly during a holiday season, is it alleviates the need to wait in long lines or search from store to store for a particular item. According to Longman Dictionary of Contemporary English, Online means connected to other computers through the Internet or available through the Internet while Shopping means the activity of going to shops and buying things. **2.2 History of Online Shopping** According to Thomson Holidays, online shopping was invented, implemented and successful very quickly – less than a week between idea and rough experimental model, less than 6 months to productions hardware and software and less than 12 months from product release to the first operational system, the world’s first direct Business to Business (B2B) online shopping system in 1981. In online shopping the buyer is connected interactively with the seller’s computer system. No third parties are involved. When a third party is involved that is usually called e-commerce. This online shopping system is using standard communications hardware and a standard human interface. Any terminal could talk to any suitably equipped computer. Any number of applications could be available. The systems were very simple and easy-to-use.B2B was commercially viable from the beginning. Business to Consumer (B2C) online shopping did not become commercially viable until the 1990s. In the 1980s, the first B2Cs were basically proof of concept pilots paid for largely by social security funding and used to investigate the potential for IT to reduce social disadvantage by offering in- the- home services to vulnerable and physically challenged citizens. Valuable lessons for the retail industry were also learned from these pilots not least that order processing, order fulfillment which is by manual item selection and delivery should be based at the local store not at some automated warehouse.Aldrich realized from the beginning of his work on online shopping that the traditional TV as a computer interface device had real limitations. He also saw the need for high capacity telecommunications links to the home. This is what we call broadband today.He then went on to invent and pioneer new solutions to these problems and he then campaigned to change the law to permit his new broadband systems. Online shopping was invented and pioneered by Michael Aldrich in the UK. In 1979 he connected a modified domestic television via a telephone line to a real- time multi-user transaction processing computer. He marketed the system from 1980 onwards and sold mainly Business-to-Business systems. The systems were installed in the UK, Ireland and Spain. There were a number of significant world firsts with new applications in holiday travel, vehicle and spares sales, loan finance, and credit ratings. These applications and others migrated to the internet in the 1990s although some of his systems were still in use in 2000. There were only two Business-to-Consumer projects in the 1980s, both using the Aldrich system, Gates head SIS with Tesco and, shortly afterwards, Bradford Centre point with Wm. Morrison. Both projects used supermarkets rather than warehouses for order fulfillment. Both projects were social service experiments but they proved the concept of online grocery sales and home delivery. Business-to-Business online shopping was economically viable from the beginning but Business-to-Consumer online shopping was not financially viable until the widespread use of PCs and the Internet in the 1990s. Tim Berners-Lee invented the World Wide Web server and browser in 1990. In 1992 Charles Stack opened the world’s first online bookstore and in 1994 Jeff Bezos started Amazon. In the same year NETSCAPE introduced SSL encryption which made online data transfer secure. Online banking also began in 1994 and Pizza Hut opened an online pizza shop. In 1996, eBay opened and Tesco started a full online shopping service. **Timeline** **__1979__** **-** [|Videotex] was being researched since much earlier for supplying the end users with textual information. Much work was done in UK on videotext, it was a two way message service and developed basically for information sending where “many companies” were interested in, but on the backdrop of all that Michael Aldrich in 1979 gave the “concept of teleshopping” (today online shopping) which revolutionized the way businesses happen. Same happened in the US around that year with services like The Source and CompuServe. **__1982__** **-** Minitel succeeded Videotext as online service making online purchases, checks share market, search telephone directory and could even chat. This is one of the most successful services before [|WWW] using telephone lines; it was launched in France successfully but in UK as well but to less success. **__1987__** **-** With [|Swreg] (offshoot of CompuServe) the community of software developers and shareware authors got an online market where they could sell their product using “Merchant account”. Thus online shopping started for then software industry people. **__1990__** - [|Tim Berners-Lee] wrote the [|WorldWideWeb] and gave the first browser to view the web which changed most of things; a whole new revolution started, which till date is ON. **__1992__** - Revolutionary book by J.H. Snider and Terra Ziporyn namely; Future Shop: How New Technologies Will Change the Way We Shop and What We Buy. St. Martin’s Press. **__1994__** **-** [|Netscape] released Navigator browser, later introduced [|Secure Sockets Layer (SSL)] encryption for secure transaction. [|Pizza Hut] started online ordering on their webpage, cars, bikes and adult content as well started selling on the internet. **__1995__** - [|Amazon.com] started selling each and everything online, and along with that Jeff Bezos starts first commercial-free 24 hour, internet-only radio stations. Then Radio HK and NetRadio start broadcasting. Companies like [|Dell] and [|Cisco] started using internet in all their transactions. Online auction started by [|eBay]. **__1998__** - United States started selling [|Electronic postal stamps] online wherein they could be purchased and downloaded for print. **__1999__** **-** Acquisition of [|Business.com] by eCompanies in US $7.5 million. [|Napster] the peer-to-peer file sharing software launches. Home decorative items started selling on [|ATG Stores]. **__2000__** **-** The [|dot-com bust] as we know it today wasn’t something that happened in a day, over speculation for a period of time (approx. 1995-2000) where just the prefix “e-” or “.com” in names could make stock prices rise at great rates. This saw a great many companies rise and fall. **__2002__** **-** [|PayPal] the company which offered an alternative (through internet) to cash or check payment was acquired by [|eBay] for $1.5 billion. [|CSN Stores] and [|NetShops] were founded with the concept of domain specific commodity and sprung with many online stores, going for one item on each website. **__2003__** - Online shopping matures showing to the world their confidence [|Amazon.com] posted first yearly profit and thus again making presence on the stock market. **__2007__** **-** Acquisition of [|Business.com] by [|R.H. Donnelley] for $345 million, making way for bigger players in technology domain. **__2008__** **-** Tremendous growth in US in Ecommerce with sales figures touching $204 billion, a decent 17% rise from the previous year. **__2009__** **-** Online Retailer – Amazon.com has an estimated turnover on a daily basis is over US $2.5 trillion with growth rate of 14% annually. EBay having sales of US $1.89 billion, these numbers alone speak.

**2.3 Classification of** **2.4 Research in**